General
- Make sure you come with no makeup, no extensions and no contact lenses
- Do not undergo any lash treatment 1 month before and after your appointment with us
- Kindly research about the results and processes before booking an appointment with us
Booking
- To secure an appointment, booking deposit of RM50 per person is required
- Deposit is non-refundable but transferable to other dates in case of postponement
- Balance due of the total payment after deducting the deposit shall be paid after the treatment
- Slot availability is on first come first served basis
- Additional charge of RM30 per person applicable for slots 6PM onwards
- By submitting a deposit, your booking is subject to our stated T&Cs
Cancellation & Reschedule
- Kindly inform us for any cancellation/rescheduling 12 hours prior
- Failure to do so will result in forfeiture (burn) of your booking deposit
- Late arrival of more than 15 minutes will forfeit your deposit and you will need to pay full service fee
Arrivals & Late Arrival
- Please arrive 15 minutes before your appointment time as it might be difficult to find for parking
- Being late for more than 15 minutes will result in cancellation and loss of booking fee
- Late arrivals affects you and following appointments
Feedback & Complaints
- If there is any issue arrises during/after the service, we welcome any feedback via WhatsApp
- Your feedback is valuable and matters to us for to continue providing excellent services
- Kindly refer to our 7 Days Guarantee policy for more info